23 July 2009 - Innovation Group, outsourcing and solutions provider to the global insurance and automotive industry, today announces the UK’s first
implementation of Innovation Symbility, a pioneering mobile and wireless claims management software solution, with RSA Insurance Group plc. Innovation
Symbility will allow RSA Insurance to provide their customers with a more time efficient and cost effective claims experience.
Innovation Symbility provides insurers and loss adjustors with an accurate and streamlined way of managing property claims from the start of the process
to the end, shortening the claims cycle and ensuring operational efficiency. In addition, a web portal enables all participants of any claim to view its
progress, increasing transparency and enhancing customer experience.
Innovation Symbility is based on three main software platforms:
- Triage – enables non-building experts to scope claims accurately and provide adjustors with an accurate picture of the claim before their first visit
- Symbility.net – a data management hub that records and tracks all claims data, including supplier information and reporting on claims and customer
effectiveness
- Mobile Claims – fully joined up mobile claims management that automatically syncs with back office information, sharing of case information and eliminating
replicated data and reducing errors
Hassan Sadiq, Chief Executive Officer of Innovation Group, commented: “We understand how important it is for our customers to increase efficiencies and
provide their customers with costs savings, especially in the current economic climate. We are delighted to be working with RSA to provide them with a
seamless, automated and time-saving solution which will help them outperform their competitors in the marketplace.”
Steve Maddock, UK Technical Claims Director at RSA, said, "This new service will enable us to answer our customers' needs quicker, more efficiently and
at a better cost. We will drive quality into all elements of our operation, reduce our costs and improve our overall customers' claims experience."
Notes to Editors
About Innovation Group
Innovation Group plc (LSE: TIG.L) is the leading provider of enterprise software, business process outsourcing and repair and service network management
solutions to the global Property and Casualty industry. Innovation provides contact centres, repair networks, process management, supply chain and technology
operations, and decision support analytics, to support accident management, repair and estimation and claims management services.
Innovation has over 1,000 global clients including AXA Insurance, RSA, AAA NCNU, LeasePlan, The Ford Motor Company, Aviva, Toyota (South Africa) and Zurich
(UK). The Group processes more than 4 million claims per year with 20% direct claims cost saving achieved. Our 2,400 people are located in United Kingdom,
Australia, Belgium, Canada, France, Germany, Japan, Netherlands, Pakistan, South Africa, Spain, United States.
www.innovation-group.com
About RSA
With an almost 300 year heritage, RSA is one of the world's leading multinational quoted insurance groups. It has the capability to write business in
over 130 countries and with major operations in the UK, Scandinavia, Canada, Ireland, Asia and the Middle East and Latin America. Focusing on general
insurance, it has around 22,000 employees and, in 2008, its net written premiums were £6.5bn.
Within the UK, RSA is the largest commercial lines insurer, covering the insurance and risk management needs of a significant number of FTSE 100 companies.
It has a full multi-distribution capability, writing business through brokers and corporate partners, direct and online. RSA is also one of the UK's top
three personal motor and household insurers.
In December 2006 RSA became the first insurer in the UK to be carbon neutral. The company has cut its carbon footprint by half since 2000 and has offset
the remainder by purchasing voluntary carbon reductions.
For further information or to arrange a briefing with Innovation Group, please contact
Liam McLaughlin / Dave Robertson
020 3043 4188 / 020 3043 4180
innovation@kaizo.net