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INCIDENT MANAGEMENT
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Our full Incident Management services
provide our clients with responsive, adaptable solutions tailored to their needs.
As you would expect with a leading solutions provider, services are of the highest
quality so that the integrity of our client’s brand is protected and enhanced at
all times. When your clients contact us, they are (in effect) contacting you under
our “white label” arrangements. Protecting your reputation at all times is key to
our service proposition.
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Management passes through some, or all of the claims life-cycle as agreed in our
service contract with you and this may include: |
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- First Notification – The first experience your customer will have with us, where
key information on the claim is captured and validated
- Triage – Initial validation against your policy information, assessment of
incident and provisional allocation of fault/non-fault - Deployment – Automatic
allocation to repairer network
- Repair – Management of repair through repairer
network with associated
engineering services to assess and validate work undertaken - Settlement – Associated
billing and reconciliation services
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In addition, we are able to provide bespoke recovery of monies for non-fault claims
through our Recovery Services operation.
Click here to contact us and ask for more information on these services. |
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