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CLIENT TESTIMONIALS
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"Innovation Group has really become and will be in the future a strategic partner
for AXA."
Ralf Eisenhauer | AXA Germany
"We think this kind of [mobility] service will be the standard in the French market within five years, Competition in the French market is quite tough. We needed to improve our level of service and customer satisfaction, so by offering the pickup and delivery services,
we are gaining an edge on our competition and increase our ability to win new accounts. Our relationship embodies the true meaning of the word partnership, as we work
together to reach our goals."
A. Toublanc | External Services Directore for AXA France
"We offer real service to the customer, Just after the accident has happened, all is
taken care of. The car is picked up, the driver enjoys the benefit of a courtesy car while the car is being repaired, and the car is delivered back to the customer when
it is ready, providing service from A to Z for the customer."
D. Mervaillies | Director of Customer Services for AXA Southwestern France
AXA are a major global insurance brand. Innovation Group supplies incident management
services to AXA on a pan- European basis
Customer Focus and Satisfaction
"Innovation Group, under delegated authority, provides a valuable service to CIS
in validating a variety of home contents insurance claims."
Lee Millward | CIS – UK
CIS are a top 10, UK based insurer. Innovation Group provides bespoke Counter-fraud
and Analytical services to CIS.
"We believe there to be substantial potential for growth in the German market. That’s why we’re very pleased to
have reached agreement. We can be sure that our customers will receive an excellent claims management service, while we concentrate on our core business of leasing and further
expanding our activities in this market."
Thomas Mitch | General Manager of DirectLease Germany
DirectLease Germany is part of the Dutch Kroymans group and is offering an "all inclusive" lease concept to fleet owners. DirectLease is primarily targeting fleet owners looking
for comprehensive leasing packages at highly competitive prices and is the first leasing company in Germany offering comprehensive services via the web.
Expert Industry Knowledge
"Innovation Group has become one of R&SA’s key outsourcing suppliers in the UK, acting
as an extension to our business. This unique partnership has enabled R&SA to improve
our claims process and increase service levels to our customers."
Steven Maddock | Royal & SunAlliance – UK
Royal & SunAlliance is one of the world's leading multinational quoted insurance
groups. Innovation Group supplies specialist subsidence management, property claims
and recovery services.
"They understand the complexity of the accident management process well. [They were] able to offer a professional solution, in line with Avis’s needs.
Thanks to its efficient processes, [they] can have our cars back on the road again quickly, while we are assured of high quality repairs."
Thom Doorenbosch | Manager Operations at Avis Autoverhuur the Netherlands b.v
Avis Autoverhuur is part of Avis, one of the largest car rental companies in the world
Reliabilty that makes a difference
"Innovation Group is our principal outsourcing partner and we have had an excellent
working relationship with them for over ten years. The work that they do for us
in handling our repair claims, containing our costs and in configuring bespoke solutions
is key to the ongoing success of our business."
David Warnock | Sabre Insurance – UK
Sabre Insurance Company Limited is a UK based insurer specialising in motor risks.
Innovation Group provides incident management services to the UK operation.
" They’re very customer focused. They always return calls when they say they will, they keep this
department informed as to what is happening with our cars, and if there are any problems with our drivers, they let us know so we can deal with them from
our end. Instead of sitting around waiting to be nudged, they’re very pro-active."
"One of the major strengths is they actually communicate with our insurance company. In the past, we had no idea what our insurance company paid out to third parties.
So there’s a level of transparency that didn’t exist before. I can recommend [them] highly. I’d be surprised if the rest of their clients weren’t singing their praises
because they’ve been a joy for us to work with."
Viv Windrum | British American Tobacco’s UK Fleet Manager
BAT is a major global manufacturing brand. Innovation supply incident management services to its European fleet.
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